FAQ – CORE by D

Anyone looking to optimize and diversify their horse’s training will benefit from CORE by D. It’s more than just a saddle pad – it’s a 2-in-1 training solution.
With CORE by D, you get a high-quality saddle pad that also functions as an effective training aid. When you want to train with bands, simply clip on the elastic bands to help activate key muscle groups during movement. Once you’re done, remove the bands and use the saddle pad as normal.
This versatility means you’re investing in smart and efficient training – without the need for multiple products.
CORE by D is an evolution of proven training aids, combining modern design, luxurious materials, vibrant colors, and smart features like the stop edge that prevents slipping. The result is a comfortable, colorful, and effective experience for both horse and rider.
Similarities may occur as training methods are based on shared principles and a horse's anatomy sets the framework.
Yes, CORE by D is available in a variety of beautiful colors to suit different styles and preferences.

Yes, absolutely! The bands come with the necessary buckles, so you can easily thread the new, fresh bands into your old saddle pad.
Yes, absolutely! The saddle pad comes with the necessary buckles, so you can easily attach your existing bands to the new saddle pad.
Currently, CORE by D offers saddle pads for dressage saddles in most sizes.
AND the jumping saddle pad is now in production and will be introduced end of march as part of the range.
Our products are easy to maintain. The saddle pad can be machine washed on a gentle cycle, preferably at 30°C.The training bands can be easily rinsed under running water, and should NOT be machein washed.

Shortly after your order is placed, an order confirmation will be sent to the email address you provided. If it doesn’t appear in your inbox, don’t forget to check your spam folder. If you haven’t received anything within 24 hours, please don’t hesitate to contact our customer service.
Sometimes items are so popular that they sell out quickly. But don’t worry, you can still purchase your CORE before it’s back in stock. This means the factory will produce your CORE on demand, known as a pre-order. As soon as your CORE is produced, it will be shipped directly to you.
To redeem your discount code, enter it at checkout before the shipping and payment information. Click on the text 'Add a discount code' to see where to enter the code.
Our system is fast and efficient, and unfortunately, an order cannot be canceled once it has been shipped. If you have just placed your order and regret it, please contact us immediately at support@corebyd.com, and we will do our best to assist you, but we cannot guarantee anything.
Once your order is placed, it’s not possible to make changes such as sizes, colors, or adding products. If something isn’t as you intended, simply return the item once you receive it and place a new order.
However, the shipping address can be updated if the item hasn’t been dispatched yet. If the package has already been sent to an incorrect address you provided, unfortunately, we cannot make further adjustments.
NOPE, we're exclusively an online store! However you might meet us at larger Events such as Falsterbo Horse Show.
Price reductions and promotions are time-limited. The current price in the online store applies and cannot be changed retroactively.
If you notice that the price of an item has decreased after your order, it is not possible to adjust the price. In this case, return the product and place a new order at the current price.
If you forgot to use your discount code when placing your order, unfortunately, it cannot be added retroactively.
Mistakes happen. If you realize you've provided an incorrect address and your order hasn't been shipped yet, please email us immediately at support@corebyd.com.
Important: Double-check your address before confirming your order. If the package has already been sent to the wrong address, unfortunately, there's not much we can do.

Use the tracking number provided with your purchase to follow your package. We’re working as quickly as possible to process all orders.
Packages are shipped from the European warehouse, and it may take a few days before they appear in the postal system. The package will not be trackable until it has arrived in the destination country and been scanned. (DHL for Europe, PostNord for Sweden)
Once your order is placed, our team begins carefully packing your items. Please allow up to 3 days for us to prepare your order.
Your package is shipped from our European warehouse, and delivery usually takes 8–14 days. You will receive an email with a tracking number so you can follow your package’s journey. Please note:
• Tracking updates may sometimes be delayed, so don’t worry if you don’t see any changes right away.
• The package will only be traceable with the chosen logisticspartner once it has arrived in your country and has been scanned there.
If an item has a specified shipping date, it means your package will be shipped on that day and should arrive within 7-11 days from the specified date.
If 15 days have passed and your items have not been notified, please contact our support team at support@corebyd.com.
Life isn’t always perfect, and sometimes you just don’t have time to collect your package. No worries, though, we’ll take care of it for you! Please note that a fee of 15 € will be charged for the handling of returning your package. An additional invoice will be sent out to you.
If you're concerned that your package may have been lost, first check your tracking number. If more than 15 days have passed, please contact us at support@corebyd.com.
Absolutely! CORE by D started in Sweden, but the love for horses is global.

You have 14 days to reconsider your purchase. Please note that we can only accept returns for products in unused condition with all packaging intact.
You may open the packaging and examine the product to the extent necessary to determine its nature, characteristics, and functionality.
However, to return a product, it must be in the same condition as when you received it and in its original packaging.If the product has been handled beyond what is necessary to determine its nature, characteristics, and functionality, we reserve the right to apply a 50% depreciation deduction.
Examples of excessive handling include:
• Visible signs of use (e.g., horse hair or dirt)
• Missing the correct bags and/or fasteners
• If the training bands have been mounted or clearly appears to have been mounted
1. Photographs Before Return
Before returning the product, you must take clear photographs of the items and send them to us for approval at support@corebyd.com. This applies to all parts of the set (for example, saddle pads and trainingbands).
We would also greatly appreciate it if you could briefly let us know why you would like to return the saddle pad, so that we can continue to improve.🙏
2. Assessment of the Product’s Condition
• If the product is unused and in new condition when we receive it, we will refund 100% of the product value.
• If the product is determined to be used—for instance, if the training bands have been fitted or the saddle pad shows signs of use—we will only refund 50% of the product value. Since we cannot sell a used product as new and we do not offer second-hand sales, any item that shows signs of use will be subject to this reduced refund.
3. Refund
We will begin processing the refund once we have received and inspected the products, as well as reviewed the photographs that were sent before the return.
• Please note that the initial shipping cost is non-refundable.
• The cost of returning the product to us is the responsibility of the customer. However, we do provide a return label for convenience, and the cost of this label will be deducted from your final refund.
It’s important to reach out to us before sending your item back so we’re aware that we’ll be receiving your package 😊. If we are unaware that a parcel is on its way we might miss it and you will not receive your refund.
The buyer is responsible for the full return cost unless the reason for the return is that the item is defective. In such cases, we will cover the return cost.
Please note that we cannot process returns for items from different orders in a single shipment. Each order must be returned separately.
It typically takes about a week from when you send your package for it to arrive at our warehouse. If you're curious about the status, just reach out to us at support@corebyd.com, and we’ll be happy to assist you!
At the moment, we do not offer exchanges. However, don’t worry. Our 14-day return policy is designed to give you plenty of time to make your decision.
Quality is at the heart of our brand. If you encounter any issues with our products, please contact us at support@corebyd.com, and we’ll assist you further. The more detailed information you can provide, the smoother we can resolve the situation.
Your trust is highly valued, and we aim to make your experience with CORE by D as enjoyable as possible. With this information, we hope you feel both informed and confident.
If the unfortunate happens and your package arrives damaged, document it immediately with photos and contact us at support@corebyd.com. We’ll assist you right away!
Once a return has been approved, you can expect the refund to be processed within five business days, directly to the payment method originally used.
The product needs to be unused and in the same condition as when you received it and in its original packaging. If the product has been handled beyond what is necessary to determine its nature, characteristics, and functionality, we reserve the right to apply a 50% depreciation deduction.

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